top of page

Discover how to optimize your communication channels withtechnological tools and artificial intelligence

Omnichannel Contact Center

contact-center.jpg

What is an omnichannel contact center

An omnichannel Contact Center is a customer service strategy that positively affects experiences by linking all available contact points to a single platform.

Businesses looking to optimize their customer experience turn to omnichannel solutions to connect customer interactions across voice, text, and social media.

Quality

CRM

conexion-omnicanal.png
omnicanal.png
calidad
calidad-call-center
analisis-del-habla.png
analisis.png
herramientas-de-marketing.png
herramientas-de-venta.png
centro-de-servicios
mesa-de-servicios.png
cobranza.png
sistema-de-cobranza.png
crm.png
crm-online.png
Workforce.png
Workforce-Management.png

Speech Analysis

wfm

Marketing and sales

Collection

service desk

Serve your customer through all the channels they use, in an integrated and unified way.

channels
canales-de-atencion-omnicanal-01.png
WhatsApp

  • Attention to WhatsApp messages from the OCC unified interface

  • Possibility of sending and receiving links, photos, videos and .pdf files

  • audio message player

  • Customization of number of concurrent messages by agents

  • Sending outgoing messages to contact lists with variable and personalized texts

  • Official integration with WhatsApp Business API

  • configurable automatic messages

  • Canned Messages

  • Spell check and typing indicator by language

  • Configuration of self-service applications (ITR) with the ability to send photos, videos and files

  • Configuration of bots with artificial intelligence for response automation

  • Recording of audio messages online

  • QnA Maker Knowledge Bases

Our years of experience in the public and private sector confirm us as specialists, andmore than 32 state entities trust us.

beneficios-contact-center.jpg
inteligencia-artificial.png

AI application for customer service

BPM Consulting merges technology with human talent to generate an omnichannel system that guarantees a positive experience between you and your customers.

autogestion.png

self management

  • IVR systems, with transfer of calls and context to the contact center.

  • Virtual assistants and cognitive voice portals, with transfer of calls and context to the contact center

seguridad-de-datos.png

Data security and privacy

  • SSL encryption

  • Number of credit cards hidden in the records

  • full web

  • mobile support

  • Cloud-based and on-premises implementation

experiencia.png

Quality and experience

Our experience makes business success possible, the permanent change of the market and customers, requires the constant transformation of companies. At BPM Consulting we help you analyze, understand and anticipate the environment and conditions of your business.

bottom of page