CONTACT CENTER SOLUTIONS FOR A GLOBALIZED WORLD
WE TRANSFORM EVERY INTERACTION INTO A CUSTOMER FOR LIFE
Why us?
Carrying out OffShoring with us offers you a world of benefits:
We design end to end solutions of service with your customers, helping you adjust your Customer Experience
Multicultural & bilingual
Thanks to our time zone and 24*7 capacity, we have extensive GEOGRAPHICAL COVERAGE in nearshore and offshore BPO and ITO operations
Implementation in short times and development of seasonal/seasonal services
COSTS REDUCTION positively impacting the excellence of service provision, CEx, with the warmth and empathy that characterizes us Colombians in the World
Specialization in Customer Engagement, AI, Intelligent Automation & Analytics
CX Solutions
Sales, Collections / Collections, Customer/Citizen Service, BackOffice or Help Desks, it is a reality that Omnichannel is key to optimizing the contact and CEx of our customers/citizens. Imagine providing a smooth and coherent experience to your users in all channels, from physical stores to digital platforms, Contact Center and facilitating the payment process with Electronic Billing and/or Payment Gateways, throughout the process we accompany you in a consultative manner to generate memorable experiences between you and your customers.
All this through a single provider, at BPM we are prepared to be your strategic ally in the development of the Customer Experience of your organization.
Find out what you need
Smooth customer experience:
The omnichannel approach allows customers to communicate seamlessly across multiple channels without hassle or interruption. They can start a conversation on one channel and continue it on another, without having to repeat information or explain context again. This creates a consistent and convenient experience for customers.
Increased operational efficiency:
Taking an omnichannel approach can increase contact center efficiency. By consolidating communication channels and using centralized management tools, agents can handle multiple interactions simultaneously and optimize resource allocation. This leads to increased productivity and cost reduction.
Comprehensive analysis and monitoring:
By having an omnichannel system, companies can collect and analyze data from multiple channels in an integrated way. This provides a more complete view of customer interactions and allows you to identify patterns, trends and opportunities for improvement. This data can be used to make informed decisions and optimize customer service strategies.
Improved customization:
By having a 360° view of the customer and their history of interactions across different channels, customer service agents can provide a higher level of personalization. They can understand customer preferences and needs more precisely, which enables them to offer tailored solutions and suggest relevant products or services.
Better customer retention and loyalty:
By providing a seamless and personalized experience, omnichannel service helps build strong, long-lasting relationships with customers. Satisfied customers are more likely to become brand advocates, recommend it to others, and repeat purchases. This contributes to customer retention and building long-term loyalty.
Be part of the digital revolution.
Today, users in the digital age are looking for more than just information or attention: they are looking for experiences. Therefore, our goal is to help you provide your own customers with the best digital experiences through every channel and every interaction.
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Sustainable Growth and Development Initiative
From the beginning, our company has focused on responsible practices that include waste reduction, energy efficiency and proper waste management. We have positively impacted the environment and communities, promoting environmental education. We are committed to leading a sustainable future with solutions that minimize environmental impact and maximize social well-being. During our trajectory we have shown that sustainable economic growth is viable without compromising natural resources or the well-being of future generations.
